Create or join a session
Zoho Assist
Create a Zoho Assist session through Spiceworks or join a session using the ID provided by your technician.
Choose whether you need to create or join
Remote Support Center
Support services online
IT Help Desk
Connect with Support
Select the remote support service your technician asked you to use. Only start a remote session when you are actively working with an authorized support technician.
Support key required
FastSupport
Use FastSupport when your technician provides a support key for a GoTo remote support session.
Opens fastsupport.com
Temporary support app
TeamViewer QuickSupport
Launch or download TeamViewer QuickSupport, then provide the displayed session information to your technician.
No permanent installation required for QuickSupport
Windows built-in support
Microsoft Quick Assist
Open Microsoft Quick Assist and enter the security code provided by your technician.
Available on supported Windows systems
Starting a remote session
1Confirm which remote support service your IT technician wants you to use.
2Open the matching option above and enter the session ID, support key, or security code.
3End the remote session when support is complete and close the support application.